I.T. Managed Services and Network Managed
Services
RAM Network Solutions is a premier networking and I.T.
consulting company
Imagine the value of a fully staffed
IT department at a fraction of the cost. Our Managed IT Support Services provides a solution tailored
specifically for small to midsize businesses that wish to focus their efforts on their core business without
the distraction and added costs of managing an IT department.
Outsourcing with RAM Network Solutions, Inc. for your managed services enables
you to receive enterprise‑class benefits at an affordable rate. With our premier network support service
Managed‑IT you leverage the knowledge and experience of IT experts who possess a thorough understanding of
networks, server backups, patch management, network monitoring, network security and
more.
Our Premier Network Support Service
Managed-IT
"Superior I.T. support for a flat monthly rate"
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Our
dedicated staff utilizes the most advanced remote monitoring and asset management tools available. Managed‑IT
proactively monitors and manages your network to protect and defend against hackers, viruses and spyware
while ensuring uptime, productivity and efficiency.
Managed‑IT oversees your day‑to‑day I.T. needs while providing strategic guidance to
make sure you get the most from your I.T. investments, all this for a fixed monthly fee.
Our best practice technology is designed to keep your systems running at their
optimum level and provide protection from hardware failure or threats to your data both internally and externally.
Managed‑IT best practices include:
- Solid data back‑up and recovery strategy
- Keeping your systems up to current operating
standards
- Virus solution that protects the server and
workstations
- Surge protection for your backbone devices and UPS for
Servers
- Automated patch management to all connected
equipment
- Firewall configured correctly and tested
When a problem does occur, we are always
there to help, our technology lets us remotely shadow your employee’s issues on their request so that we can
quickly see, identify and resolve the problem. If we are unable to solve the issue remotely we will arrive on‑site
as needed and stay until the problem is fully resolved.
Our technicians are highly trained and certified, typically in multiple technologies,
and they are especially talented at working with people who would rather remain non-technical.
And remember, all this is included in the flat monthly fee.
Onsite Support Services
I.T. support services and technical support on a short or long
term basis
We provide superior onsite technical support on a short or
long term basis. Since 1989, we have accumulated an invaluable technical knowledge base and have
developed industry methodologies and best practices.
Help Desk Services
Our Help Desk Services personnel support most commercially
available network operating systems, desktop operating systems, and desktop office applications.
RAMNETSOL will dependably and cost-effectively:
- Supplement your existing staff
- Support you when your staff is on
leave
- Temporarily fill open requisitions
Desktop Support Services
RAMNETSOL provides the onsite end-user Desktop support
necessary to keep your company productive.
- Installing new hardware or desktop
platforms
- Adding peripheral equipment
- Rolling out large scale upgrades
- Moving to a different location
- Help in day-to-day support and
management
Senior Level Engineering Services
Our Certified Network and System Engineers bring knowledge
and experience in the following areas:
- Systems analysis
- Directory services design
- Application deployments
- Enterprise-wide implementation
expertise
Additionally, RAMNETSOL project managers can help
with:
- Day-to-day management of enterprise migrations and
technology deployments
- Coordinate schedules
- Vendor/resource management
Remote Help Desk Support Services
Get responsive, reliable, and capable help desk and support
solutions.
Please enter your name above, choose your
representative and click "Continue" to proceed.
 POWERED BY GoToAssist™
RAMNETSOL Remote Help Desk Support is…
- 100% Customer Service Focused
- Fast & Reliable
- Incident Resolution Focused
- Currently Supporting Some of the Area's Largest
Organizations
RAMNETSOL has elite experience in providing remote help desk
solutions that enable our clients to benefit from cost‑effective support without sacrificing
productivity.
Technical support services can be accessed through a variety
of options for you:
- Users can call our help desk line
directly
- Email us issues that go directly to our Help Desk
Support Center
- Request for remote shadowing
- State of the art ticketing system keeps the customer
informed on the status of each issue
Comprehensive IT Support
- Calls answered within 30 seconds
- Support for office applications or proprietary
applications
- Handle connectivity, applications, printers and
more!
- Help Desk Consultants are trained to foster user
understanding and collaboration
RAMNETSOL Help Desk Consultants go through a thorough
screening process to ensure you receive superior support. Every RAMNETSOL help desk consultant
has…
- a minimum of 4 years Technical
Support
- experience troubleshooting Hardware and Software
issues
- Network Administrator skill set with Desktop Support
Focus
- a thorough understanding of each clients' business for
maximum support capabilities
Remote Help Desk Support with Measurable Results (No
additional charge is required for monthly reports!)
Our team provides assistance that can be tracked. RAMNETSOL
sends you monthly Help Desk and Phone Reports to help you track your IT expenditures, performance, and
alleviates hours spent preparing presentations on IT performance.
Anti‑Virus, Spam, Spyware and Phishing
Solution
Providing industry leading anti‑virus
solutions.
We automatically monitor, respond,
and protect against a broad range of threats from the Internet 24/7, so you don't have to. Threats include:
viruses, spyware, spam and phishing. In addition, Trend Micro Small and Medium Business Security Solutions
provides content and URL filtering.
Trend Micro antivirus security guards every network entry point, from the
Internet gateway to servers and desktops. Proven protection blocks viruses, Trojans, and worms. Automatic
updates deploy new pattern files as soon as new threats emerge. Outbreaks are rapidly contained before
threats can spread, and automated cleanup removes malware and remnants.
Below is a list of Trend Micro Anti‑Virus
benefits:
Delivers Proven Virus Protection
Blocks viruses, worms, and Trojans using signatures, heuristics, and other
innovative technologies.
Stops Network Worms
Runs inline network and host‑based scans to detect and block worms and
botnets.
Contains Outbreaks
Isolates infected network segments before threats can
spread.
Enforces Security Compliance
Ensures devices have updated security and critical patches before accessing
the network.
Blocks Malicious Mobile Code
Screens Web pages for malware hidden in applets, ActiveX, JavaScript, and
VBScript.
Automates Damage Cleanup
Removes viruses, worms, Trojans, and remnants from clients and servers
including guest devices.
Detects Zero‑Day Threats in Real‑Time
Monitors your corporate network to detect suspicious activity before an
attack.
Barracuda Spam Protection
Powerful enterprise class spam and virus protection for
pennies a day
Email has undoubtedly become a key
tool for communications among companies worldwide. However with frequent virus attacks and the alarming
rate that spam has been filling up inboxes, email is quickly becoming a less efficient means of
communicating.
Spam Filter can be applied to your network and users in a matter of minutes.
With no software to install and no modifications required to existing email systems, installation is
extremely easy, typically taking only five minutes. Once installed, the system administrator uses an
intuitive web interface for monitoring and maintenance.
The Spam Filter requires minimal maintenance because all the patching
updating and maintenance is provided by our Managed‑IT Staff innovative design incorporates reliability
into every aspect of the product.
Spam Filter Defense Layers
Key Features
- Spam Filter
- Virus Filter
- Anti‑Spoofing
- Anti‑Phishing
- Anti‑Spyware
- Content‑based
filtering
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- Denial of Service and Security
Protection
- Keyword blocking
- File type
blocking
- IP Block List
- User‑Specified
Rules
- Spam Fingerprint
Check
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Spam Filter Powered by
After Hours Help Desk and Technical
Support
Managed IT After‑Hours Service
(RAMNETSOL) is a premiere provider
of outsourced IT infrastructure maintenance and support services to Northern California organizations. This
highly affordable service is designed to provide companies with remote and onsite IT support for employees
working outside of the "9‑5" work environment.
Businesses looking for IT support services around the clock enjoy RAMNETSOL's
affordable after‑hours services. Executives and business owners who choose RAMNETSOL as their network
management team achieve peace of mind, knowing that employees will be able to optimize their use of
desktops, laptops, servers, and networks to execute business processes 24 hours a day.
Managed IT Standard Offerings (Core, Core Plus, Partner and Partner Plus)
include Standard Business hours support for all contracted devices and applications. All thickets and
monitoring alerts are addressed remotely via the Help Desk or by onsite dispatch during these hours. Every
effort is made to ensure that our network will be ready for business by 8AM each business day. After-hours
and 7 X 24 hour Emergency services are available as optional services.
Incident Tracking
Track, resolve, and report on the issues that are critical to
your business.
Our Incident Tracking and
Management services are designed to help your organization more effectively track, resolve, and report on the
issues that are critical to your business, resulting in improved efficiencies, reduced costs, and a higher
quality of service.
An incident tracking system is used for recording and reporting bugs and other
testing problems, recording how they are resolved, and recording test results. A tracking system helps you
monitor testing progress and evaluate the test success rate.
Some organizations use a paper-based system to document test results, recording
results on the page that describes the test case. With such a system, however, it is difficult to keep track of
which tests have been performed and to create summary reports. Our automated system creates reports to monitor
test results and progress, reducing error and allowing more efficient results.
Our incident tracking system provides the following fields for
recording:
- The tester's name and department.
- The date and time the test was
performed.
- The Windows product name (Windows Server 2003 or Windows
XP Professional).
- A full description of the test results. A description of
problems that were encountered, and its resolution are reported.
"When our
computers, internet or e-mail go down it is a huge problem. RAMNETSOL always shows up at our office in
response to my frantic calls, identifies the problem and gets us back in business in no time. The peace of
mind I get knowing that RAMNETSOL and all of your employees that I have had the pleasure to meet are
just a phone call away is tremendous."
Pamela J Pickering - deVries Law Firm - Office
Manager
Protects Your Business
- Critical Network.
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Safeguard your
network
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APPLICATIONS AND O/S
Windows, UNIX, MS Exchange, Citrix,
Blackberry, Veritas Backup Exec.
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VOIP AND
IP TELEPHONY
Cisco IP Telephony, Cisco IPCC, Nortel,
Voicemail, Endpoints.
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VIRTUALIZATION
VMWare ESX and Virtual Center, MS Cluster
Server, MS Network Load Balancer.
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NETWORKS
WAN/LAN Device and Performance Metrics,
Device Management.
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SYSTEMS
Servers, Processes, Performance Metrics,
Backups, Databases, SANs, NAS Metrics.
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ENVIRONMENT
UPS, Air (Temperature,
Humidity), Motion, Liquid.
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RAM Network Solutions
provides Remote Network Operation Center 24 hours a day, 365 days a year, monitoring converged
technologies, networks, systems and applications for performance and security. By taking
advantage of our resources: engineering talent, reporting and customized escalation plans, world
class toolsets, compliance and security expertise, RAMNETSOL clients can leverage our services at
a fraction of their cost if implemented in-house. RAMNETSOL currently maintains and monitors over
400,000 devices and have over 500 active clients ranging from the large enterprise, to mid-tier
and smaller-sized clients, all of whom struggle with limited IT budgets and staff expertise. The
Network Operations Center staff maintains a vigilant eye every minute of every hour on critical
and non-critical technology so that your operation runs smoothly and uninterrupted, ensuring
‘round-the-clock, reliable performance, as well as rapid escalation and quick remediation in the
event a problem is detected.
Why stop there? RAMNETSOL goes
the extra mile by providing service-level customized maintenance programs and on-site
maintenance. As an authorized service provider for the industry leading manufacturers, RAMNETSOL
provides multi-vendor support of servers, desktops, printers and
networks.
Should a problem arise, our
maintenance solutions provide:
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Certified engineers with required
parts
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A local spare parts inventory to ensure cost
savings and rapid fix
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Restoration of normal operations with minimal
time and involvement by your IT staff
RAMNETSOL
is proud to offer an expansion of our current Service Desk Solutions (Help Desk). With over 20 years
experience, RAMNETSOL has a track record of meeting the current needs of clients, while anticipating and
adapting to new ones.
RAMNETSOL designs, builds and manages practical, business-driven Customer Service and
Support operations. We tailor a combination of people, process and technology to cut costs and improve
service.
RAMNETSOL has consistently satisfied the needs of the most demanding clients with a
high-value managed service offering that either operates standalone or as an integrated piece of a more complex
service model.
RAMNETSOL Staffing Services can fulfill all of your service desk and support center
staffing requirements. Whether you need additional staff to meet peak needs for special projects, or to fill
specialized expertise gaps, or you want to outsource your entire help desk, RAMNETSOL is your staffing
solution.
RAMNETSOL also provides a unique Service Desk and Support outsourcing approach: the
“in-sourced” managed service solution. Located on a client’s site, the Service Desk is staffed and managed by
RAMNETSOL, while you retain executive control.
Through RAMNETSOL’ intensive recruiting screening, testing and professional training,
we have achieved considerable success in employing and maintaining highly-skilled support center staff.
Attention to the quality of our employees – and to your specific needs and goals –
are what set our staffing solutions apart from the competition.
Intelligent Managed
Services
ITSM (Information Technology
Service Management) Best Practices emphasizes the importance of matching IT capabilities to business requirements
in a process-oriented manner. This approach can work for any organization, regardless of size, budget or structure.
RAMNETSOL’ ITIL (IT Infrastructure Library) professional services provide structured guidance in the processes and
procedures required for satisfying IT infrastructure and staffing needs in a cost-effective and disciplined
manner.
AT RAMNETSOL, we apply a combination of expertise, information, tools and proven
processes to everything we do. With RAMNETSOL’ recommended professional services; your IT team will be able
to:
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Improve service levels
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Align their goals with those of the business units they
support
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Spend IT dollars for the right business
reason
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Make “excellence in service” part of their
culture
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Improve the quality and reliability of IT
services
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Optimize IT resource utilization
“Insourcing” offers clear
benefits in non-standard support environments. It is especially well-suited to support organizations that require a
combination of the following:
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Specialized technical, product, or business
knowledge
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Improved or enhanced service levels
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The ability to provide highly complex
support
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Best-practice-based operations (e.g., ITIL®,
HDI)
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Operational accountability and continuous
improvement
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Seamless integration of support into the culture and
business
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Exacting service delivery
RAMNETSOL, in effect, becomes a
natural extension of your enterprise as we:
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Become accountable to a negotiated service level agreement
and your overall satisfaction
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Integrate into your organization’s
culture
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Align our delivery with your operations and business
needs
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Focus on driving productivity, ongoing improvements and
cost savings
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Act as a true partner — continually adapting our services
to your evolving business needs
IT Infrastructure
Today's IT infrastructure environments pose numerous
challenges. Integration of disparate technologies and escalating pressures to reduce costs have shifted the
focus of IT departments to enterprise-wide programs that address business needs. A cost-effective, scalable, and
manageable IT infrastructure is the first step in advancing business goals through IT
capabilities.
Servers, Software, Storage, and Networks —
RAMNETSOL Knows IT Infrastructure Management
RAMNETSOL helps you quickly overcome business challenges by
identifying the technical requirements needed to produce a holistic IT Infrastructure solution. Facilitated by our
superiorprofessional servicesgroup, RAMNETSOL can architect, supply, and install secure, practical
IT infrastructure management services that incorporate the optimal blend of:
And everything is supported by our
award-winningIT
supportteam of industry experts to ensure
complete satisfaction.
By focusing on tactical strategies for the IT infrastructure
— viable methods that make good business sense — RAMNETSOL provides high-availability, secure infrastructure
solutions that address the fundamental yet critical business elements ofdata protection,data storageand backup,
anddisaster recoveryandbusiness continuity.
The RAMNETSOL Deployment Model:
Providing Flexible IT Infrastructure Options
Increased demands and improved technologies call into
question the abilities of current IT infrastructure to fully address present and future business needs while
optimizing investments.
RAMNETSOL offers specialized capabilities to maximize
current financial and operational resources across any one or a combination of threedata
centerenvironments: the customer data
center, a colocation data center, or the RAMNETSOL cloud. The only IT provider to offer all three options, the
RAMNETSOL Deployment Model delivers flexible and effective IT infrastructure that maximizes your existing
technology investments while lowering your total cost of ownership.
Here is what you may NOT
know...
The surprising thing that many of these types of events lead to,
is the discovery that,when properly selected, good outsourcing vendors are typically able to save their
clients significant amounts of money by providing faster and more accurately targeted solutions, by avoiding
common mistakes, and by guiding clients towards the right purchase decisions the first time. All this leads
to more uptime and better efficiency.
With outsourcing, complicated HR issues like vacation,
professional training, turnover and attrition become the vendor's responsibility. Training, the selection of
training, and staff development, as well as the ultimate responsibility for keeping the trains running on
time becomes something you can place with a perpetually motivated team.
You save time and money by selecting a technology partner that
can bring time tested experience to the table. Swift Systems is that partner with a proven track record of
providing services on time and under budget and that's the value of experience. We save our customers time
and money by consistently staffing top notch professionals that get it right the first time and by supporting
them with industry partnerships, in-depth training, and deep peer resources. Our ethics in business show in
our commitment to excellence and to always working in our customers best interest.
Services offered include:
- Engineering- Experts when you need them.more...
- Outsourcing- Complete outsourced network management options.more...
- Network Systems Design/Build and
Review- LAN, WAN, and Internet Systems. Cisco,
Citrix,
Microsoft, GTA, ecommerce, wireless,more...
Responsive, professional,
reliable IT service for
businesses nationwide.
RAMNETSOL's IT service minimizes the cost and
hassle of using technology so you can focus
on growing your business.
Service from a Proven Leader
RAMNETSOL
understands the needs and challenges of small businesses. Our approach to IT service has made us a recognized
leader in our industry and earned the loyalty of hundreds of businesses across the nation.
What You Can Expect From RAMNETSOL
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Fast response to your IT service
challenges
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Professional advice from experienced IT
pros
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Reliable access to our team and services when you need
them
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